Your credentials are incorrect or have expired in EA (2024)

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Some PC gamers have reported they get the Your credentials are incorrect or have expired error messages in EA when they enter their credentials to access their account via the browser, Origin client, or EA desktop app. This post offers practical fixes to easily resolve the issue.

Your credentials are incorrect or have expired in EA (1)

Your credentials are incorrect or have expired. Please try again or reset your password.

You may encounter this issue due to the following reasons:

  • Hacked account.
  • The account is linked to an old email.
  • EA maintenance period.

Affected PC gamers reported that after entering their credentials, this error occurs, and even if their credentials are accurate, they are unable to access their account. Even though all EA services appear to be operating as they should, the error suggests that the EA account is unreachable.

If you see that Your credentials are incorrect or have expired while logging into your EA account via the browser, Origin client, or EA desktop app, then the fixes we have presented below can help you resolve the issue and get back to your gaming on your rig.

  1. Change your password
  2. Clear cache
  3. Check if your account is linked to an old email
  4. Contact EA Support

Let’s look at the description of the process as it relates to each of the listed solutions.

1] Change your password

Your EA account’s password needs to be changed as soon as possible. You must take this action to prevent losing your account since it’s possible that your account was hacked. According to players, this strategy may still be useful even if your account wasn’t hacked.

You only need to change your EA account password. You can complete this process using different methods.

  • You can change your password from the Origin sign-in page. In the space provided, enter your email address after clicking the Forgot your password option. To finish the password recovery process, you must now adhere to the on-screen instructions.
  • The procedures should be the same if you want to proceed from the EA App sign-in screen.
  • The official EA password recovery page at signin.ea.com is another location where you can change the password for your EA account. You only need to enter your email address or EA ID and verify that you are not a robot. After that, a message including a link allowing you to change your password will be sent to your email address. To finish the procedure, adhere to the directions.

Keep in mind that you may have to repeat this procedure for a while if you have changed your EA account password but are still unable to get into your account. As some of the affected players have mentioned, some of them were able to access their accounts after changing their passwords multiple times.

Read: Can’t sign into Steam with the correct password

2] Clear cache

Your credentials are incorrect or have expired in EA (2)

A cache is a high-speed data storage that caches data so that requests for it in the future can be fulfilled more quickly by accessing the data’s primary storage location. You can effectively reuse previously acquired data by using cached data.

Occasionally, the cache of your browser could prevent you from login into your account and display the error message. In this case, you can clear your browser cache or clear the Origin client cache as the case may be, or you can clear the EA app cache by following the steps:

On the hamburger menu in the far-left corner of the EA app, select Help>App recovery>CLEAR CACHE.

If you can’t open the EA app, clickStart>EA>App Recovery>CLEAR CACHE.

Read: Origin client won’t sign in on Windows PC

3] Check if your account is linked to an old email

If changing your EA account password didn’t work, see if your EA account is still connected to an older email address you previously used. Some gamers were able to resolve this issue after discovering that their account was tied to an outdated email, which prevented them from accessing the account.

If this isn’t the case for you, then you can continue with the next suggestion.

4] Contact EA Support

You may have to contact EA support for further assistance if nothing else works for you in resolving the issue.

Hopefully, this post helps you!

Read next: Fix Epic Games Launcher login errors

Why does EA say my credentials are expired?

The Your credentials are incorrect or have expired, please try again or reset your password message may appear due to a problem with EA login servers or a player-related security issue, such as being requested to log in again after a period of inactivity.

What happens when EA Play expires?

You won’t be able to play games offered by EA Play after your membership expires or is canceled unless you buy them separately or reactivate your membership. On how long EA accounts last, according to the terms, if you have not used your Entitlements or Account for twenty-four (24) months or more and your Account has associated Entitlements, your Entitlements will expire and your Account may be canceled for non-use.

Also read: Fix We couldn’t find your account info EA app error.

Your credentials are incorrect or have expired in EA (3)

Obinna@TWC

Obinna has completed B.Tech in Information & Communication Technology. He has worked as a System Support Engineer, primarily on User Endpoint Administration, as well as a Technical Analyst, primarily on Server/System Administration. He also has experience as a Network and Communications Officer. He has been a Windows Insider MVP (2020) and currently owns and runs a Computer Clinic.

Your credentials are incorrect or have expired in EA (2024)

FAQs

How do I fix expired EA credentials? ›

To do this:
  1. Go to the EA Help login page.
  2. Select Forgot your password?.
  3. Enter your email or EA ID.
  4. Check your email for a link to create a new password, and follow the instructions.
Jul 9, 2024

Why do EA accounts expire? ›

In most cases expired credentials just mean you haven't logged into the EA side like PC and play mainly on other platforms and the login info just needs updating. You can contact our live support at help.ea.com.

Why is EA not letting me log in? ›

Try resetting your EA Account password. This helps in most cases. If that doesn't work, wait 90 minutes and try again. You may have tried to reset your password too many times, too fast.

What does it mean if your credentials have expired on Origin? ›

The message “Your credentials are incorrect or have expired. Please try again or reset your password.” can be an outage with the login servers from our side, or a security issue on the side of the player where sometimes they are asked to login again – this can for example be due to inactivity.

How do I renew my EA account? ›

Enrolled agent renewal
  1. Renewal cycle: every 3 years based on last digit of SSN. ...
  2. Renew online using Pay.gov Form 8554.
  3. Renew on paper using Form 8554 PDF.
  4. Review the EA Renewal Reminders List.

How do I authenticate my EA account? ›

Set up multiple methods for Login Verification
  1. Go to your EA Account Security settings.
  2. Under Login Verification, find Preferences.
  3. Select Edit.
  4. We may ask you to verify your account. ...
  5. Choose the new method you want to add to your account.
  6. Select Send Code.
  7. Use that code to activate Login Verification for a new method.
Jul 23, 2024

Why have I been banned from EA? ›

Why are accounts banned or suspended? We'll ban, suspend, or sanction accounts when we see any inappropriate content or evidence of cheating. We'll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website.

What happens if EA Play expires? ›

If your membership expires or you cancel it, you won't be able to play games available with EA Play unless you've purchased them separately, or you reactivate your membership. If you backed up all of your game saves or characters before upgrading, you can go back to those earlier saves to keep playing.

Can EA unlink my account? ›

How to unlink. Go to the Connections tab in your EA Account settings portal.. Find the account you want to unlink, and click the Unlink button next to it. Read the disclaimer and make sure you want to unlink, knowing all the risks.

How do I reactivate my EA account? ›

Re: How do i restore a ea account
  1. Navigate to EA Help.
  2. Click Contact Us at the top of the page.
  3. Choose Origin as your Product.
  4. Choose PC as your Platform.
  5. Under 'Topic' select Manage my account.
  6. Under 'Issue' select Restore account.
  7. Click the Blue Select Contact Option at the bottom of the page.

Why am I unable to connect to EA servers? ›

Check the server status

If your game was released a long time ago, its online servers may be shut down. This can happen for a number of reasons, like developers shifting their priorities or players moving on to a newer version of the game. Head over to ea.com to find out if your game and its server are still available.

What to do if EA isn't working? ›

Try reinstalling the EA app using these steps.
  1. Restart your PC or Mac.
  2. Make sure you have a stable internet connection, and download the EA app on ea.com.
  3. Run the new installer and follow the instructions.
  4. If that doesn't work, try again later.

Can credentials expire? ›

What happens when a credential expires? When a credential is expired, the credential remains available to view on credential.net; however, it will then be visually identified as expired to anyone viewing it. It can no longer be verified.

How do I recover my EA Origin account? ›

If you're no longer able to access the email associated with your EA account, you'll need to reach out to the live support team on the help site here so they can help you restore access to your account.

What does it mean when your credentials are invalid? ›

Resolution. Invalid login errors usually mean that either the username or password you are trying to log in with are incorrect. This can also happen if the password does not meet password requirements (at least 8 characters, both upper and lower case and at least 1 digit).

How do I clear an expired teaching credential? ›

If you are teaching when the credential expires, contact your employer about the possibility of acquiring an extension by appeal to cover your service until you can complete the requirements (See The Appeal Process). Partial or Postponed Pre-Ryan credentials are not renewable.

How do I reactivate my deactivated EA account? ›

Re: How do i restore a ea account
  1. Navigate to EA Help.
  2. Click Contact Us at the top of the page.
  3. Choose Origin as your Product.
  4. Choose PC as your Platform.
  5. Under 'Topic' select Manage my account.
  6. Under 'Issue' select Restore account.
  7. Click the Blue Select Contact Option at the bottom of the page.

Why do I keep having to reset EA password? ›

If you're continuously being prompted to reset your password, that sounds like you're resetting the password for the wrong EA account.

How do I relink my EA account? ›

On your platform
  1. Open one of our games on your PlayStation®, Xbox, or Switch. For Google Stadia, you can use the account linking page. ...
  2. Enter the email address and password for your primary EA Account when you're asked to log in.
  3. Once you've signed in, your accounts will be linked.

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